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I found them to be very honest.
A real voice actually answered the phone! The man was so nice to listen to my problem and tried to help me solve it immediately by face-timing to walk me through fixing my thermostat. When we realized the thermostat was bad, the service manager came out that same day when he saw it was 58 degrees in my house. He replaced the thermostat and all ended well. I will definitely use Norman Aire again, and recommend it to others!
SD did a great job, Norman Aire is definitely my company of the future.
I called them because my 20-year-old HVAC system was broken. After a complete examination, they provided me with my options. I elected to have an entirely new system installed. The installers were on time and did a fantastic job. Now my home is nice and cold.
I had a kitchen remodel that needed a new duct and vent system quoted. They came in and accessed the project, suggested better ways of doing the job and with videos and pictures was able to give me a reasonable quote for all the work.
S.D. was GREAT! Power Surge blew out the board in my furnace and he found the wires that had been burned together, traced them up into the attic and changed out my board and got my house back to being cool again – Great Job!!
Excellent Company, Excellent customer service, I would recommend this company to anyone!
This company was referred to me by a co-worker. They were able to set me an appointment the same day. The attendant was courteous, patient in answering my questions and knowledgeable. My plan is to keep their number close!
Norman Aire has been my service provider for several years. Service calls are prompt and SD explains issues and offer a recommendation. Very reasonable pricing.
You CANNOT beat their customer service! Best in the business!!
We had S.D come out for an a/c tune-up. He was very informative and shared some of his knowledge about how to run our zoned system that gives us problems every year. It loses freon every year. He informed us why I was doing that and shared tips on how to properly use our system to prevent the loss of freon. So far so good. Well, I know if it worked around this time next year. I would recommend this company, especially the technician that came out.
S.D. is awesome!! He is always responsive and available to answer any questions I have about our AC. I will be a Norman Aire customer for life.
I’m so well pleased to be a customer of Norman Aire Services. Mr. Cedric arrives on time, very professional and refuse to do shortcuts when taking care of services that I needed to have done. I appreciate his honesty and quality input into his work.
Thanks, Norman Aire Service for coming on short notice.😊
My ac was costing me hundreds now its blurring like a kitten and saving big time! Norman Aire is the ONLY way to go for me. The service is exceptional and their knowledge of the equipment and warranty is thorough.
SD took the time to explain everything that was going on with my HVAC system.
My air went out on a Sunday and Norman came out the same day!!!!! It was fixed very quickly!!! I have been using the company for years and always very satisfied!!!! Thank you guys so much!!!!
Norman Aire Services always provides excellent and professional services! I had a huge problem with another company two years ago and that company totally botched an entirely NEW HVAC system! I called Norman Aire Services and the problem was fixed immediately. I will always use this company because of their expertise, honesty, and great customer service!
Call around noon and they were at my door around 2 pm. Thirty minutes later my AC backs up and running. SD was very thorough and answered all my questions. I highly recommend this company!!!
Built our home in 2006; upgraded our entire system with Norman Aire in 2018. They performed the removal of the old system and the installation of the new system in one day! They provide service reminders and you can subscribe to their filter program. Today, I woke to a warming house, called and they had a service tech at my house in just a few hours. Texas heat can cause the capacitors to run a short life… a simple fix but he checked over my system just to make sure it’s all top-notch. I’m very glad I went with this company!
I have used Norman Aire Services for the past 7 years and they have always been punctual, professional, and fair with their pricing. Sedric did a thorough service of my a/c and explained to me how to maintain my unit. I will definitely continue to use Norman Aire for all of my a/c & heating needs.
Not only was the serviceman out in under 30 mins he fixed my problem within 10 mins!!!
I would highly recommend Norman Aire Services they were professional and courteous.
Thank you so much, Norman Aire 😍😍
I’ve used and recommend this company to my neighbor, parents, and other family members. Why? Because they have excellent service, and they get the job done right. I usually see a guy name SD, and this man has so much knowledge, that he pretty much knows the issue of the problem then goes to diagnose the problem as well. My neighbor used him to install a brand new A/C unit, and I know mine will soon need replacing as well.
Nevertheless, everyone that I’ve recommended him to, has had no complaints, and they went with Norman Aire.
Our A/C unit went out on a Wednesday evening. We reached out to Norman Aire Services. SD answered our call at 8:30 PM! He assured us he would be here in the morning. SD was here as promised! He explained our options with pricing. We chose to replace the HVAC unit. SD had his team here Saturday to do the install. By 1:00 we were cooling off! The team cleaned everything up and they did a walkthrough. Later in the afternoon, SD returned to do a walk-thru and to help us set up our ecobee. I highly recommend Norman Aire Services, for their honest pricing, customer service and dependability.
For several years, Norman Aire has provided great and responsive service. From preventive maintenance to a new unit or simply question to a frantic call, always available.
Excellent customer service! I experienced only sincere courtesy and timely responses to my inquiry throughout the whole process.
Very good customer service, excellent time. They are very nice guys and know exactly what to do. No complaints at all. They get the job done.
This is the type of company you want to do the job. They weren’t the cheapest quote I got but very competitive with their packaged deal. The professionalism of their service manager S.D. sold me. Now that the job is done I realize you don’t want the cheapest when it comes to HVAC installs and you get what you pay for. First-class from start to finish. Calls from Mary at the office 30 min before every arrival, call from owner Ed to make sure I didn’t have any questions.
Pros all the way. I have a 100year old house and was changing out a 20+ year-old unit. Not an inch of space was to spare through the attic and they had 3 guys working together not leaving a scratch. They only use the best equipment too (I got a Trane).
Would recommend them to anyone and will use them again. House has never felt better.
Had an AC emergency and called Norman late Friday night at 11 pm. They have 24/7 services but all techs were out, so JD over the phone talked me through how to fix my issue. I called back about 5 times and he still was patient and offered to help. Kinda rare for someone at a company to help that late at night and do it free. With that type of service, I’ll be using them for sure any time I or anyone I know has an AC issue.
Great service! Though I needed a new thermostat, they came out and actually needed a breaker in the furnace. Very professional and friendly. I recommend it to anyone.
Awesome customer service, great guys, professional work. There when they said they would be, and installed the new unit the very next day instead of me waiting in the heat up to 5 days later with the others, and for the price that quoted for the same system! They matched the pricing that I was getting from other companies, so I got a great deal. Now I can relax in comfort with the more efficient unit costing me less in electricity.
1126 S Cedar Ridge Dr, Suite 119, Duncanville, TX