Reviews

Positive: Professionalism , Punctuality , Quality , Responsiveness , Value Great service. Provided courtesy call to inform you service in... read morePositive: Professionalism , Punctuality , Quality , Responsiveness , Value Great service. Provided courtesy call to inform you service in route. Provided quality service; changed; fair market prices Will use again Ms. Hill read less

I was able to have service the same day I called, my tech Raul was professional, friendly and explained everything... read moreI was able to have service the same day I called, my tech Raul was professional, friendly and explained everything to me. He was done in a timely manner and was very kind. I have used Norman air in the past and will continue to do so for all my A/C needs. Highly recommend!!! read less

First off the professionalism and customer service was the best I’ve had when it comes to my HVAC services. ... read moreFirst off the professionalism and customer service was the best I’ve had when it comes to my HVAC services. Andrea was polite and explained the process as well as let me know that Raúl was on his was. Raúl was on time and his demeanor was great. He was thorough with his explanations and was able to answer the questions I had without hesitation. What I liked most is he went over the options I had to resolve my issue and I didn't feel pressured. I plan to use Norman once I make the decision on what I want to do. Much appreciated. read less

Early this morning, we received a call from our tenant that there was leaking the ceiling and that it appeared... read moreEarly this morning, we received a call from our tenant that there was leaking the ceiling and that it appeared to be the AC unit. When I called this service, I was greeted with a very friendly voice and greeting. He very quickly set up our appointment with Raul. Raul had his work cut out for him - as the problem was not a line clogged with mold - as would usually be the case. Raul had to do much investigating - only to find the line filled with grit and dirt (who knows how it got there!!) which was near the bathroom sink area. He did not give up - he fixed it! And the charge was very reasonable give the almost two hours work he did! Highly recommend this service! read less

Jose was friendly and very informative. Glad he was able to replace the conductor and get my home cooling again... read moreJose was friendly and very informative. Glad he was able to replace the conductor and get my home cooling again quickly. Thank you so much. Will use this company again. read less

Tech arrived on time, Quickly diagnosed the problem and performed a maintenance on the device prior to diagnosing the problem.... read moreTech arrived on time, Quickly diagnosed the problem and performed a maintenance on the device prior to diagnosing the problem. Maintenance was needed due to some house flipping renovation next door. Price was not bad for the amount of time he spent working on my unit, but its ran great since he got me back on track. Great service highly recommend. Bruh they even send you a postcard after they finish. read less

Jose was very friendly came in & checked the thermostat first then to the unit outside. He told me what... read moreJose was very friendly came in & checked the thermostat first then to the unit outside. He told me what part wasn't working correctly & replaced it with the part it needed & now we have cool air all over the house Thank you for making a special effort to get here quickly also!!!! read less

Raul was on time and performed wonderful service. He educated me on maintaining my AC. He was very pleasant. Thank you

Jose diagnosed and fixed my problem in no time at all! Very courteous and professional! Highly recommend.

Raul was wonderful. Very honest, was here early, finished in a timely manner. My mother is 84 and I needed... read moreRaul was wonderful. Very honest, was here early, finished in a timely manner. My mother is 84 and I needed the ac repaired same day. Very economically priced too! read less

If I could give 10 stars for the service we received today, I absolutely would do so. Our technician, Raul... read moreIf I could give 10 stars for the service we received today, I absolutely would do so. Our technician, Raul was prompt, friendly, and professional. He thoroughly checked our system, diagnosed our problem, showed us what needed to be replaced, and gave us tips on how to keep our AC unit running properly! We will definitely call on Norman Aire when we are ready to complete our AC maintenance!!! 😊 read less

The service technician was A+ and had my air back up and running right away. The office also remembered to... read moreThe service technician was A+ and had my air back up and running right away. The office also remembered to schedule me in sooner than expected once they had a cancellation so I really appreciated it! read less

The service tech was extremely efficient and very polite. He showed up on time and within 10mins found the issue,... read moreThe service tech was extremely efficient and very polite. He showed up on time and within 10mins found the issue, and within another 10mins, it was fixed and AC was working again! I would definitely use their service again for any issues I had read less

Raul is a professional! I asked alot of questions because I want to know. He answered them and showed... read moreRaul is a professional! I asked alot of questions because I want to know. He answered them and showed me where to look for specifications (inside the panel). I highly recommend Raul from Norman Aire. read less

I called them out for a quote on replacement to compare to another company. Within 5 minutes he told me... read moreI called them out for a quote on replacement to compare to another company. Within 5 minutes he told me it didn’t need replacement and was able to quickly fix it for a great price. He showed me how I could tell it didn’t need to be replaced and gave me lots of useful advice while making the repair. I asked them to go ahead and share a quote for replacement for future reference and it was way better than the other company that was definitely trying to get over on me. I’ll definitely be using them for all my future work.Service: Repair HVAC read less

After getting the run around from American Home Shield to fix my broken A/C unit in 100 degree weather, I... read moreAfter getting the run around from American Home Shield to fix my broken A/C unit in 100 degree weather, I found Norman Aire online with 4.9 star reviews and decided to give them a call…I called at 9:30 and Jose, our technician arrived promptly at 1pm…he was very thorough and took the time to explain everything that was going on…and the price was very affordable!!! Will definitely recommend and use in the future!!Service: A/C system maintenance read less

Norman Aire Service has great customer service. He came the next day after I called. He found the problem and... read moreNorman Aire Service has great customer service. He came the next day after I called. He found the problem and fixed it. My AC went out the next day, I called and they scheduled me for the next day. He came out found the problem and fixed that. My AC is up and running. Thanks.... read less

Repairman diagnosed and fixed the problem quickly. They charged a fair price.Service: A/C system repair

They were a real Godsend. My A/C went out on Friday night and they came out on Saturday... read moreThey were a real Godsend. My A/C went out on Friday night and they came out on Saturday morning-within an hour of calling. Other companies that I called weren't going to be available until Monday. The repair was quick and not as expensive as you would of expected. The temperature was 104 that day so they saved us. I will be calling and recommending them in the future.Service: A/C system repair read less

Raul was very courteous and professional!!! He actually arrived 10 minutes earlier than scheduled appointment time and repair was quick... read moreRaul was very courteous and professional!!! He actually arrived 10 minutes earlier than scheduled appointment time and repair was quick and easy & definitely not a price shock. Love that service was reasonably priced!!! Extremely satisfied!!!! read less

The technician S. D. came out earlier than expected, was friendly, polite and got the job done quickly. Value was... read moreThe technician S. D. came out earlier than expected, was friendly, polite and got the job done quickly. Value was better than expected especially considering this was on a Saturday and I called the same day. Highly recommend! read less

I am a first time customer and called Norman Aire in a pinch. House was 87* with highs of 100*... read moreI am a first time customer and called Norman Aire in a pinch. House was 87* with highs of 100* for the week. I made the call at 4:00 and they said that S.D. would be here to fix it between 6:00-8:00. He was here at 6:15 and gone by 6:45. Excellent service. S.D. has superior knowledge. Knew exactly what it was, changed out the part and had us going. S.D. is as advertised in previous reviews and I will use Norman Aire again without hesitation. Thanks y’all read less

Our A/C was running hot this evening and Mr. Norman came out right away to give our system a check.... read moreOur A/C was running hot this evening and Mr. Norman came out right away to give our system a check. Fortunately it was something minor. We thank Mr. Norman and Norman Aire for being so prompt, courteous and knowledgeable. We continue to use only Norman Aire for our A/C needs. He is the best. read less

Positive: Professionalism, ValueRaul was very helpful and professional, he arrived on time, and the service was reasonably priced.We have a... read morePositive: Professionalism, ValueRaul was very helpful and professional, he arrived on time, and the service was reasonably priced.We have a 27 year old AC unit and he helped us learn what we needed to in order to keep it running.Services: A/C system maintenance, Repair HVAC read less

Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueSD was on time and he fixed the problem ASAP. We will use this... read morePositive: Professionalism, Punctuality, Quality, Responsiveness, ValueSD was on time and he fixed the problem ASAP. We will use this company with all our A/C issues. We called lastnight and they where here the next morning and we are up and running.Service: A/C system maintenance read less

I am so grateful that we had Raul come out and make sure our airconditioning system was up and running... read moreI am so grateful that we had Raul come out and make sure our airconditioning system was up and running especially now during a super hot season. He is very knowledgeable and has great communication skills. He will be back for our Fall check up as well. I highly recommend this Company and Raul. read less

I’ve been using this company for 2 years and it’s always a good experience. I definitely recommend them.

S.D. was professional. He also did a great job explaining the maintenance procedures, preventive measures, and ensure everything was intact... read moreS.D. was professional. He also did a great job explaining the maintenance procedures, preventive measures, and ensure everything was intact prior to leaving. read less

Experienced technician, did maintenance check in a timely manner and showed us pictures of why one room in our home... read moreExperienced technician, did maintenance check in a timely manner and showed us pictures of why one room in our home get cooled off less then the others. Gave us great advice on how to remedy the issue. Will be using this fantastic company going forward. read less

My A/C decided it was not gonna cool my house anymore. It kept blowing…but wasn’t cooling a THING! ... read moreMy A/C decided it was not gonna cool my house anymore. It kept blowing…but wasn’t cooling a THING! I called for assistance and Norman Aire got a tech out the same day! They pinpointed the issue and didn’t break my wallet. HIGHLY RECOMMEND! read less

in 2016, Norman installed our entire new heat pump system. Our house is full electric. Prior to that and since... read morein 2016, Norman installed our entire new heat pump system. Our house is full electric. Prior to that and since then they have performed our twice yearly maintenance. This company is top notch and all the folks there are beyond great ! read less

Raul was awesome. Very polite, kind and helpful. He seemed knowledgeable and got the work done quickly. I felt confident... read moreRaul was awesome. Very polite, kind and helpful. He seemed knowledgeable and got the work done quickly. I felt confident when he left that he did right by me. read less

Our service professional was Raul. He was awesome and answered all of our questions. He had us up and running... read moreOur service professional was Raul. He was awesome and answered all of our questions. He had us up and running in less than two hours. I love that they had the parts we needed on hand and was able to fix our A/C unit right away. He also offered helpful maintenance tips to extend the life of our unit. No high pressure sales or markups. We will definitely use this com again.Service: A/C system repairOur service professional was Raul. He was awesome and answered all of our questions. He had us up and running in less than two hours. I love that they had the parts we needed on hand and was able to fix our A/C unit right away. He also …More read less

Raul was quick ,efficient , and very friendly! He took photos of all his work and explained what he did.... read moreRaul was quick ,efficient , and very friendly! He took photos of all his work and explained what he did. I'm very happy I chose Norman Aire Services! read less

S.D. was absolutely amazing and very friendly! He is highly knowledgeable and was able to explain every issue/repairs and... read moreS.D. was absolutely amazing and very friendly! He is highly knowledgeable and was able to explain every issue/repairs and offer help with several of our units issues. He made sure to check the entire system an to make sure there were no further problems or issues that could be expected down the road! Highly recommend!!! read less

Norman Aire sent someone out to my home for maintenance on the same morning that I contacted them. Marcus, our... read moreNorman Aire sent someone out to my home for maintenance on the same morning that I contacted them. Marcus, our technician, was friendly, informative, and helpful. He got the job done quickly and effectively and did not seem to mind my questions throughout the service visit. read less

Our AC stopped working last night. We have two kids under two years old and my mom and mother in... read moreOur AC stopped working last night. We have two kids under two years old and my mom and mother in law are here often. Called one other place before Norman Aire and they couldn’t get someone out today. Once we told Norman Aire we had an infant they sent SD over within a few hours. As soon as he heard the AC unit he knew exactly what was wrong with it! Once the part was replaced the house was feeing cool in no time. SD explained everything, was informative and had great customer service! I will definitely be calling them again if I need them in the future. THANK YOU SD!Our AC stopped working last night. We have two kids under two years old and my mom and mother in law are here often. Called one other place before Norman Aire and they couldn’t get someone out today. Once we told Norman Aire we had an …More read less

Great customer service and followed Covid protocols. Luckily, it was not a major AC issue. SD was quick, funny and... read moreGreat customer service and followed Covid protocols. Luckily, it was not a major AC issue. SD was quick, funny and professional the entire time. I will definitely use them in the future! read less

S.D. is THE MAN. My family and I woke up to an 87 degree house and were miserable. Not only... read moreS.D. is THE MAN. My family and I woke up to an 87 degree house and were miserable. Not only did he squeeze us into his schedule on a Sunday, but he made sure that everything was neatly taken care of and explained. If I needed their services again, I'd request him personally. read less

Always willing to understand when it comes to helping someone in need. 100% customer satisfaction quality jobs and always on... read moreAlways willing to understand when it comes to helping someone in need. 100% customer satisfaction quality jobs and always on time. I referred a friend to them last year and he was definitely satisfied with the work will continue to do so. read less

They came and fixed our furnace when no one else would. Very professional with reasonable prices, our technician was also... read moreThey came and fixed our furnace when no one else would. Very professional with reasonable prices, our technician was also really nice too. They have definitely become our go-to for heating and AC service. read less

As always they showed up & showed out!I had an emergency & they fit me in Next day!!Very reasonable, punctual... read moreAs always they showed up & showed out!I had an emergency & they fit me in Next day!!Very reasonable, punctual & kind.I won’t use anyone else!!!! Thank youS.D.Service: A/C system repairAs always they showed up & showed out!I had an emergency & they fit me in Next day!!Very reasonable, punctual & kind. …More read less

The best thing is that I'm always satisfied after Norman Aire is finished. My home is always cooler, they do... read moreThe best thing is that I'm always satisfied after Norman Aire is finished. My home is always cooler, they do good work. read less

SD was awesome! He was thorough, explained everything, and the cost was reasonable. I have been using them for... read moreSD was awesome! He was thorough, explained everything, and the cost was reasonable. I have been using them for the past couple years and will continue to remain a customer. read less